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Top FAQ
1) How can I purchase GRATiAE products?
  We are committed to providing you a friendly, easy, secure, and hassle-free shopping experience. Browse our website and add items to your shopping cart by clicking the “Order this Product” button indicated by a “Shopping Cart” symbol. When you are ready to check out, click the “Checkout” button and just follow the instructions that guide you through the checkout process. Click "Submit" as the final step in the checkout process to send us your order.
Once your order is processed, you will see a confirmation page letting you know your order number and that it has been received. In addition, you will receive an e-mail that confirms your order. Your order will be processed and shipped within 2 business days.
2) What payments method you accept?
  GRATiAE USA, Inc. accepts all major credit cards.
3) Do I need to pay sales tax?
  We are required by law to charge 7% sales tax on orders being shipped to Georgia residents. There are no taxes imposed on orders that ship to all other states.
4) How secure is your web site?
  GRATiAEORGANICS.COM uses one of the most advanced security systems available today on the Internet. Called Secure Sockets Layer (SSL) technology, our software scrambles your credit card and personal information so no one outside our system can read or access it. Once your information is in the system, it is well protected. In fact, it is much safer to use your credit card over the Internet than in a restaurant or over the phone.
5) Do I need to pay for shipping and handling?
  We offer free shipping and handling on all orders above $50 shipped to the continental USA. No tricks or small print.
6) What are your shipping policies?
  We currently ship only within the continental US only. Orders will ship through UPS (www.ups.com) within 2 business days from receiving the order from Georgia.
7) What is your return policy?
  Although most cosmetic companies do not accept returns, GRATiAE Organic Beauty by Nature provides you with a superb customer service and therefore will accept returned items that answer to the following conditions:

    • The item was purchased on GRATiAEOrganics.com or over the phone directly from GRATiAEOrganics.
    If you purchased the products at one of the independent GRATiAE fine retail points nationwide, please contact the specific point of sale where you purchased the goods, as each point of sale has its own return policies.
    • The item arrived back to GRATiAE offices within 21 days from the day the transaction was made.
    • The item arrived back to GRATiAE offices in its original form, namely, in its original package, sealed and unopened.

Please enclose a letter that specifies your name, contact information, order number, and the reason for the return. We will review your request and do the best to accommodate you. Please note that shipping fees are not refundable, and that a 25% restocking fee may be applied.
The Address:

GRATiAE USA Inc
3336 Montreal Station
Tucker
GA 30084
8) What’s your privacy policy?
  GRATiAE Organic Beauty by Nature is committed to your privacy. Therefore, we will not sell, rent, share or loan your personal information to any unrelated third parties.